FAQ
What is your return policy?
Items can be returned within 30 days from the date of delivery. Please be aware that customers are generally responsible for covering the return shipping costs. In cases where the item is damaged upon arrival or an incorrect product was sent, the return shipping fees will be covered by us. After we receive the returned item, refunds are typically processed within up to 5 business days and will be issued to the original payment method used for the purchase.
How can I return an item?
If you wish to initiate a return, please get in touch with our customer support team at info@lewis-london.com. Once your request has been reviewed, you will receive a return authorization number as well as step-by-step return instructions. Please note that return shipping fees are normally the responsibility of the customer, except in cases where the item is faulty or a mistake was made on our side.
What are your delivery costs?
We offer free shipping on all orders within the United Kingdom.
Do you ship internationally?
At the moment, we only ship within the United Kingdom.
How can I track my order?
After your order has been shipped, you will receive a confirmation email containing your tracking number. This enables you to check and follow the delivery status of your shipment at any time.
What payment methods do you accept?
We accept the following payment methods:
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Credit and debit cards: Visa, Mastercard, American Express, Maestro
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Mobile payment options: Apple Pay, Google Pay